Paul Buffington, Atlassian
After 15 years of consulting in the ITSM industry Paul joined the Atlassian team. As a Principal Solutions Engineer Paul works closely with enterprise customers to ensure their teams realize the greatest value from Atlassian products. “My focus on ITSM spans across various products including, JIRA Service Desk, Confluence, HipChat, StatusPage & the Atlassian Data Center offerings. I also provide partner enablement to ensure Atlassian partners are successful in helping customers deploy enterprise solutions that reshape the way they deliver IT support.” Beyond work Paul enjoys spending time with family and their three golden retrievers. He’s a passionate cyclist and photographer. You can follow him on Twitter: @Service_Ninja
Paul is the Atlasssian keynote and will also join several discussions on stage as well as being part of the panel talk on October 4.
Swati Jain, cPrime
Swati is a dynamic cross-functional leader helping organizations with various aspects of business optimization initiatives including Service Management, Agile Transformations, Enterprise Program Management, and Software Product Development. She has a broad range of experience in industries spanning Management Consulting, e-Commerce, Education, Publishing, Retail, Finance, and Healthcare.
Swati will be presenting all fresh customer success stories, one being “The Trade Desk Success Story” – JIRA Service Desk for HR Service Management.
At cPrime, Swati is responsible for successful development and delivery of Service Management Initiatives across the portfolio of client engagements. Her objective is to help customers deliver optimal business value through improved team collaboration and business transparency while reducing bottlenecks and cycle time throughout the request lifecycle. Her approach to Solution Design and Architecture is largely focused on breaking down barriers across the organization so that problems can be understood at its root and solved effectively.
She and her team has spent over the last two years in establishing a strong portfolio of advance Service Management solutions for their customers ranging from HR ops, CRM, Asset Management, IT Help operations, and Client Service operations. She is a strong advocate of standardization and automation of repeatable processes with a well-balanced approach towards process guardrails and flexibility. She believes in the exponential potential of team work and is passionate to help teams reach their potential each day.
Lucas Dussurget, Valiantys
Lucas Dussurget has been using Atlassian tools for over 8 years and joined Valiantys in 2012 to set up their UK operations. He has worn many hats, from sales to consulting and from accounting to marketing. He is now working as Vice President of Corporate Development, focusing on international operations and partner relations.
Listen to Lucas presenting exciting Insight customer cases, covering from CRM, Employee Skills Matrix to Team Management. You don´t want to miss this presentation.
Raimonds Simanovskis, eazyBI
Raimonds will take the stage on Insight Day, presenting how to analyze Insight assets with eazyBI.
Mikael Falkvidd, OP5
Mikael Falkvidd has a background as Product Owner at one of Ericsson’s SaaS offerings and Development Team Lead at OP5. Mikael will share his best tips & tricks on how to handle the technical challenges of product management at software development companies.
Olle Friman, Kindred Group
Olle is Service Desk and Tools Support Manager at Kindred Group (former Unibet). He joined Kindred in 2003 and has an impressive resume, from Technical Project Manager CRM at Abalon to Java Developer and Project Manager at Industri-Matematik AB.
JIRA was first set up by Olle in 2003 and right after a Confluence implementation followed. Olle, as an early adopter of these tools, saw the potential to use these tools for any type of department and not just for IT. This have led to an extensive and successful usage of Atlassian tools at Kindred.
Olle is managing the Atlassian tools at Kindred together with an outsourced team at Tata Consultancy Services in India.
Olle will take the stage with Kurtis Radcliffe and present the Kindred Group Customer Story – Eliminating process gaps with Insight.
Kurtis Radcliffe, Kindred Group
Kurtis is an Experienced System Coordinator with a demonstrated history of working in the the IT industry. Skills include Business Processes, Operations Management, Customer Relationship Management (CRM), Technical Recruiting, and Project Management. Kurtis graduated with a Bachelor in Science (B.S.) focused in Computer Science from The University of Salford.
Kurtis will join Olle Friman on stage and present the Kindred Group Customer Story – Eliminating process gaps with Insight.
Tommy Nordahl, Riada
Tommy is the CEO of Riada. With a deep technical background and business understanding, he runs Riada together with the amazing team. “My work is my hobby, there is nothing more fun than seeing our customers succeed and our employees strive.
Tommy will be opening Enterprise Days and lead interesting discussions on stage with both Paul Buffington as well as other presenters.
Mathias Edblom, Riada
Mathias is the CTO and product development lead at Riada. “It’s a really good feeling to see our customers moving towards a more streamlined and easier work by using our products.”
Mathias will among other things present the latest news on Insight as well as the roadmap. You´ll also most likely find Mathias in the Insight Tech Bar, join him there and ask all you ever wanted about Insight.
Lisa Förstberg, Riada
In Lisa´s previous career she had positions like Project Manager, Account Manager, Product Owner and Product Delivery Lead at a number of software product companies throughout Europe. “I mix an interest in organizational studies, as well as an academic degree in human and social science with years of experience in technical config management to achieve good solutions for my customers.”
Lisa will share the exciting story of how she and the team are transforming public transport with JIRA at Västtrafik. You want to check this out!
Kristina Sievert, Dahl
As IT-support manager at Dahl Kristina was responsible for the Jira service desk setup. The IT support process and tool needed an update, and Jira was chosen with the objective to work with simple processes and a close connection to the business. Kristina is an ITIL expert and as worked within the IT service management area since 2009.
With a growing company, a competitive market and increasing demands on IT, Dahl needed to improve their IT delivery and processes. Hear Kristina talk about how this was done in a successful way. This included introducing ITIL processes, a new tool and bringing people onboard.
Rickard Hyllenstam, Riada
Rickard Hyllenstam has a background from software development and consulting in the IT-business. Since he joined Riada he has created complex solutions with JIRA Service Desk, Insight and groovy scripting.
Rickard will share his work with Insight @ MTG together with Niklas Gotting.
Niklas Gotting, MTG
Niklas is an experienced project manager and system owner as well as a “process and tools” person at MTG. He has over 20 years of IT-experience in different industries, like enterprise applications, e-health and customer service at Cambio, Lawson and Intentia.
Niklas will join Rickard on stage and share their work with Insight @ MTG.
Anna Persson, Nordnet
As Head of Delivery at Nordnet Anna was hired to work tight with Tech, as well as the entire organisation, to identify ways to increase the frequency of product deliveries. By aligning the entire organisation around the Atlassian suite (JIRA, Confluence and HipChat) Nordnet has minimized handovers and documentation overhead.
Anna has a strong engineering background and long experience of product and project management from fintech and telecom.
Therese Lindepil, Riada
Therese is the Site Manager (and Atlassian Consultant) at Riada in Gothenburg, she has a long experience as an IT consultant and Atlasssian consultant at Mogul, Volvo Finans and Acando. “I am basically a Java developer and studied computer science at the University of Gothenburg.”
Check out Therese presenting the Stavdal Customer Story on the main stage, October 4.
Marc Morata, Schibsted
Marc Morata is Service Owner for Global Collaboration at Schibsted. For the last 2 years he´s been working with delivering the tools needed for a big company that has offices and cross-team projects around the world. “We try to provide our colleagues with tools that empower their daily work.”
Marc will take us through the world of DevOps at Schibsted. Tune in!